Common Issues
Forgotten RobotHub password
Did you forget the password for RobotHub?
- If you forget the password to your RobotHub account, go to the login page.
Select
Forgot Passwordand enter your email address there.The email will contain a link to change your password.
Agent(Robot) installation failed
Agent(Robot) installation failed
An error occurred during one of the installation steps.
Make sure that you are connected to the internet.
- Try pinging a website in your browser, such as google.com.
Agent(Robot) is installed but you don't see it in the cloud
Agent(Robot) is installed but you don't see it in the cloud
Agent was successfully installed through the script from the pop-up window, but it did not appear in the RobotHub platform.
To troubleshoot this issue, follow these steps:
- Check the status of the robot in the console by running the following command:
1robothub-ctl statusbash
- This command will provide information about the current state of the robot. Ensure that the robot is running and connected to the cloud.
1╭──────────────────────────────────────────────────────────────╮
2│ │
3│ RobotHub Agent (23.162.2221 | linux/x64 | DepthAI 2.21.2) |
4│ |
5│ Web UI https://localhost:9010 |
6│ DepthAI 2.21.2 |
7| │
8| Connected to cloud? yes (https://robothub.luxonis.com) |
9│ Pending detections 0 |
10│ │
11╰──────────────────────────────────────────────────────────────╯txt
- If the command indicates that you are missing permission, run the following script from the console to grant the necessary permission:
1sudo usermod -a -G robothub $USERbash
- This command adds your user to the
robothubgroup, which should provide the required permissions. - After modifying the user's permissions, try restarting your computer or reconnecting if you are accessing it via SSH. This step ensures that the changes take effect.
- If the robot still doesn't appear in the cloud, try to uninstall the robot using the following script:
1robothub-uninstallbash
- This command will remove the agent from your system.
- Finally, try installing the agent again using the appropriate installation method or procedure specified for your system.
Device didn't appear (>1 minute) after plugging it to the computer via USB
Device didn't appear (>1 minute) after plugging it to the computer via USB
- Check if the device is being detected by the computer:
1lsusbbash
- Look for Intel Movidius MyriadX
1Bus 001 Device 008: ID 03e7:2485 Intel Movidius MyriadXbash
- Verify that it is detected by the Agent:
1robothub-ctl devicesbash
- The output should look similar to the one below
1╭───────────────────────╮╭───────────────────────╮╭───────────────────────╮╭───────────────────────╮╭───────────────────────╮╭───────────────────────╮╭───────────────────────╮
2│ serial || name || product || location || status || connectionStatus || app |
3|───────────────────────||───────────────────────||───────────────────────||───────────────────────||───────────────────────||───────────────────────||───────────────────────|
4│ 18443010A168381300 || 18443010A168381300 || OAK-D Pro AF (DM9098)|| USB 2.4 || success || ready || none |
5╰───────────────────────╯╰───────────────────────╯╰───────────────────────╯╰───────────────────────╯╰───────────────────────╯╰───────────────────────╯╰───────────────────────╯txt
- If it is not detected.
Check that /lib/udev/rules.d/80-movidius.rules has the following content
1SUBSYSTEM=="usb", ATTRS{idVendor}=="03e7", MODE="0664", GROUP="robothub"txt
RobotHub Agent can't be used together with DepthAI scripts.
Live streaming is throwing an error
Live streaming is throwing an error
A black window with no image in the application and an error message in the Activity subsection.
Please verify that you are using the latest version of Chrome, Edge, or Safari.
RAEs QR code detection does not work
RAEs QR code detection does not work
RAE did start successfully but is unable to read the QR code from RobotHub.
If the RAE is only showing one message - RAE on its display the RAEs Agent is probably not running. This causes RAE to not be able to read the QR code since its built-in app is not started.
Here is how to resolve this:
Connect RAE to your computer as described in step 2 of
advanced / manualtab in RAEAfter you are connected to RAE run the following command
1robothub-ctl statusbash
- The output should look like this:
1╔═══════════════════════════════════════════════════════════╗
2║ ║
3║ RobotHub Agent (23.244.1739 | linux/x64 | DepthAI 2.21.2) ║
4║ ║
5╚═══════════════════════════════════════════════════════════╝
6
7 Web UI https://localhost:9010
8 DepthAI 2.21.2
9
10 Connected to cloud? no (https://robothub.luxonis.com)
11 Team Team
12 Pending detections 0txt
- Check if the provisioning app is running
1robothub-ctl apps listbash
- The output should look like this:
1┌──────────────────────────────────────┬──────────────┬─────────┬──────────────────────────┬──────────────────────────┐
2│ id │ type │ status │ started at │ stopped at │
3├──────────────────────────────────────┼──────────────┼─────────┼──────────────────────────┼──────────────────────────┤
4│ cd53ef56-789f-4985-9f08-7b4f9b12749a │ provisioning │ Running │ 2023-09-20T09:01:49.715Z │ 2023-09-20T09:02:00.035Z │
5└──────────────────────────────────────┴──────────────┴─────────┴──────────────────────────┴──────────────────────────┘txt
If the output from the commands is not similar to the ones shown above perform a reset of the Agent:
1robothub-ctl stop
2rm -rf /home/robothub
3mkdir /home/robothub
4robothub-ctl start